Compliments and suggestions

We love hearing about what we’re doing right. Your suggestions help us improve our services and are always welcome. If you have a compliment or suggestion, please share with us. Your feedback motivates our team and helps us understand what works well or what we can improve upon.

Complaints and issues

If you have a complaint or issue, we want to hear from you. Our complaints process is transparent, responsive and supportive. Here’s how it works:

  • We will acknowledge your complaint within three business days of receiving it. You will receive confirmation by email confirming the details of your complaint and the next steps
  • Our team will investigate your complaint thoroughly. This may involve gathering information from all relevant parties and reviewing any supporting documents
  • We aim to conclude our investigations and get back to you within 10 business days. If the investigation takes longer, we will keep you informed of its progress and when you can expect to hear from us
  • If your complaint is resolved, we will follow up to ensure you are satisfied with the outcome and to get your feedback on the process
  • If your complaint is not resolved to your satisfaction, you can escalate it to the relevant bodies listed below.

Whistleblower Policy

Our Whistleblower Policy provides a safe and confidential way for people to report unethical behaviour or misconduct within our organisation. For more information, please download our whistleblower policy.

How to lodge a complaint

  • Online by lodging a complaint through our enquiry form
  • Send your complaint to us by email at bgf@bgf.org.au
  • Call us on (02) 9283 8666
  • In person at one of our offices
  • Write to us at PO Box 1444, Strawberry Hills NSW 2012

Please be sure to include your name, address and a contact phone number in your correspondence so that we can get back in touch with you.

For more information about lodging a complaint, or to escalate, you can also visit: